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I am gettting the same. I called agent support on Friday, asking what the deal is. They said.. oh there is an RFI, we mailed to the applicant... to which I respond, the applicant is not going to respond to your RFI, why dont you just let me, the agent, know there is an RFI??? He sounded like he didnt really care.They are still jacking around with one of my 4-1-24 DSNPs. The # that mbs are asked to call doesn’t know about the new guidance of not needing the paper award letter. The local Agent Managers are also short of information. I hate that it is the ONLY Dual option with my doc’s office that I have to use.
Of all the carriers, I am having the most issues with Aetna since the start of 2024. Issues Ive never had before.